Spektrix Ticketing System Upgrade FAQ
Edmonds Center for the Arts
One of the premier performing arts centers in the pacific northwest, Edmonds Center for the Arts (ECA) is a 700-seat venue located within the City of Edmonds, Washington, just 20 minutes north of Seattle. ECA has an established reputation throughout the central Puget Sound region for jewel-box theater presentations of notable live performances, hosting events for diverse regional and community partners, and impactful efforts in education, outreach, and community engagement.
ECA is owned and operated by the Edmonds Public Facilities District (PFD), a publicly funded government agency that renovated the historic Edmonds High School and opened in 2006 as a state-of-the-art performance hall. ECA curates more than 30 performing arts presentations each season and provides arts education and community engagement programs within Edmonds, Snohomish County, and beyond. Through our Rentals & Hosting Department, ECA’s facilities serve as a home for more than 130 events produced by local and touring performing artists and community organizations. ECA serves more than 90,000 patrons annually.
Edmonds Center for the Arts’ programming features a diverse range of music, dance, comedy, theater, spoken word poetry, and other performances, from modern to classical, from pop and rock to jazz and blues, from folk and world music to Broadway, regional theatrical performances, and more.
At ECA, we believe in infusing the arts in every life, every day.
Mission
To celebrate the performing arts, strengthen and inspire our community, and steward the development and creative use of the ECA Campus.
Vision
A vibrant community in which the performing arts are woven into our daily lives and valued for their power to entertain, educate, and inspire.
Equity Statement
ECA is committed to equity leadership in the arts community and becoming an anti-racist organization. These commitments reflect a careful ongoing examination of the history of privilege and power in our industry and within our organization. By continually testing and modifying our policies and procedures, we strive to increase equity in access, opportunities, and resources at ECA. The impact of this work will be evident on our stage, among our patrons and supporters, and within our staff, volunteers, and boards.
Land Acknowledgement
We acknowledge that we work, live, and gather on the unceded traditional, culture-rich indigenous homelands of the Coast Salish people, who have been stewards of the land and sea in the Northwest since time immemorial. We honor with gratitude the land itself and the Coast Salish Peoples of our region past, present, and future.
Q: Why can’t I buy tickets right now?
- We are currently upgrading to a brand-new ticketing system, Spektrix, which will support all ticketing, donations, and email marketing moving forward. We look forward to providing you with a streamlined and simplified experience.
- During the transition, our ticketing services will be offline from Wednesday, January 28 through Monday, February 2 at 12PM.
- Our Box Office will be closed during this time, and will reopen on Monday, February 2 at 12PM
Q: I have tickets to an upcoming show. Are they still valid?
- Yes, they are still valid. Your physical tickets, e-tickets, and will-call tickets will all be honored.
Q: What about my account?
- All current accounts will be migrated to Spektrix. If you have an account with us currently, your new Spektrix account username will match the email address used in your current account. Upon your first login to the new account, you can use the “Forgot My Password” feature to set a new password and log in. All current account holders will receive an email with more information about how to access your new account. You will be able to log-in to your account after we are back online February 2.
Q: What changes can I expect to see?
- We are excited to be switching to a more user-friendly ticketing system that will offer several new benefits, such as a more streamlined purchase experience, the ability to save tickets to mobile devices, and more user account options.
Q: I have another question.
- Our Box Office staff will be available to answer questions when the Box Office reopens on Monday, February 2. Please email boxoffice@ec4arts.org or call (425) 275-9595. We will send a message to all patrons on our email list when we are back up and running. Thank you for your patience as we work to improve our systems!
